*Shipping Policy

Shipping Location

All products are shipped from our warehouse in China by default. New Paragraph

Shipping Guarantee

We provide a shipping guarantee for our users. If we miss the delivery date (usually 60 days), we offer a full refund. The full refund offer for shipment delay is counted from the date that the package leaves our warehouse.

  • Under normal circumstances, the refund condition is set to be more than 60 days.
  • In the peak period, more than 90 days, such as Black Friday, Cyber Monday, Christmas, etc.
  • Under unforeseen circumstances, such as epidemics etc, the delay policy can be different for case by case.


Please note that:

  1. For orders shipped to the USA, European countries, New Zealand, Canada, our will refund if the total shipping time more than 60 days.
  2. For orders shipped to South America, Middle East, India, Africa, our will refund if the total shipping time more than 90 days.
  3. Orders will not be refunded for delays due to delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc.

Please note that, during the peak season, such as Black Friday, Cyber Monday, Christmas, etc, the shipping time may be longer because of the massive packages and limited capacity of destination customs office. We will update you on the actual situation so we could better arrange for the business


*Please note that the following countries are not covered Sudan, South Sudan, North Korea, Cuba, Iran, Syria, Crimea.

Terms and Conditions

Your order should meet the following conditions for a shipping guarantee refund:

  • Your products are fit for delivery.
  • The shipping address is correct and eligible.


The guarantee does not apply if the following circumstances exist.

  • Refund is not applicable for unforeseen circumstances, such as an epidemic, strike, natural disaster, war, etc.5 / 7
  • The following countries and regions are not covered:

Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana

Shipping Method

We use an in-house shipping method to delivery the packages.

Shipping Fee

The shipping fees are highly dependant on the shipping method you use and the shipping destination, it will be quoted by our customer success manager.

Payment

We accept both Paypal and Payoneer at the moment. More payment options are going to

be rolled out in the future. We work in a Prepaid Basis for payment settlement. Please approach your customer

success manager for the detail.

*Hapex Global reserves all the rights for final explanation.

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